Frequently Asked Questions
- What is HelloHarvest?
- Who grows HelloHarvest food?
- Why sign up for HelloHarvest delivery instead of shopping at the supermarket?
- How does it work?
- What is the right HH Bin size for me?
- Does HelloHarvest Deliver to my area?
- When can I expect my delivery?
- What if I need to skip a week?
- What if I’m not home to receive my delivery?
- How do I update my order and/or membership info?
- What do I do with my empty HH Bin?
- What are my payment options?
- Is there a delivery charge?
- What if there is a problem with my delivery?
- What is the HelloHarvest mission?
- How can I further support HelloHarvest?
- What is the cancellation policy?
What is HelloHarvest?
HelloHarvest is an easy way to eat well. Our community consists of farmers, families, schools, chefs and individuals who value what they are putting into their bodies. HelloHarvest works directly with local, organic and sustainable farmers and delivers their harvests to your doorstep in the shortest amount of time possible.
Who grows HelloHarvest food?
HelloHarvest sources your produce from local farmers and artisans in Santa Barbara, Ventura, San Luis Obispo, and Los Angeles counties. What they have ripe and in-season is what you get to enjoy.
Why would I sign up for HelloHarvest delivery instead of shopping at the supermarket?
The produce we deliver is farm-ripened, unlike supermarket produce that needs to be picked ahead of time to withstand the shipping and shelf life of the store. Typical supermarket produce has travelled an average of 1500 miles and is over 7 days old. HelloHarvest produce comes from local farms and is at your doorstep within 1-3 days of being harvested. The taste of local fruits and vegetables picked at their peak is unmistakable, and the benefits to our bodies, planet and local economy can’t be beat.
How does it work?
- Select HH Bin size, type, and any Add-Ons such as fresh bread or eggs
- Choose either weekly or every other week delivery (or try it out with a single-time delivery)
- Enter delivery and billing information
- Receive your HH Bin to your doorstep
- Let us know how we are doing!
What is the right HH Bin size for me?
- Provides generously for 1-2 people for the week.
- Contains 3-5 types of vegetables, 2-4 types of fruit.
- Provides for 2-4 people.
- Contains 4-6 types of vegetables, 3-4 types of fruit.
- Provides for 5+ people.
- Contains 4-7 types of vegetables, 3-5 types of fruit.
Does HelloHarvest deliver to my area?
HelloHarvest currently delivers to the following neighborhoods:
Wednesday Route: Santa Monica, Venice Beach, Marina Del Rey, Brentwood, Malibu, Pacific Palisades, Santa Barbara, Goleta, Ventura
Thursday Route: Westlake Village, Newbury Park, Thousand Oaks, Agoura Hills, Oak Park, Camarillo, parts of Calabasas
We are expanding delivery zones soon.
When can I expect my delivery?
HelloHarvest currently offers 2 delivery days:
Wednesday: Pacific Palisades, Santa Monica, Malibu, Brentwood, Venice Beach, Marina Del Rey and Mar Vista, Goleta, Santa Barbara, Ventura.
Thursday: Calabasas, Agoura Hills, Oak Park, Westlake Village, Thousand Oaks, Ventura, Camarillo and Newbury Park
Orders placed by Sunday 1pm will be delivered that next Wednesday or Thursday; for any orders placed after that, service will begin the following week.
What if I need to skip a week?
If you would like to skip a week for any reason, simply Contact Us. (Keep in mind the option to give that week’s HH Bin to a friend!)
What if I’m not home to receive my delivery?
We will always ring the doorbell upon delivery, but if you are not home we will leave your HH Bin on your doorstep. If there is a better location we should know about (side yard, porch, etc.) please let us know. You can provide special delivery instructions when you place your order online. As well, you can always call or Contact Us.
How do I update my order and/or membership info?
Simply Contact Us by phone or email and we’ll make the change.
What do I do with my empty HH Bin?
We will pick up your empty bin for reuse. You may also opt to leave a cooler out and we’ll fill that, and not leave you with the bin. If you forget to leave the empty bin, we will give you a courtesy call as a reminder to leave it for us on the next scheduled delivery day. HelloHarvest is committed to sustainable farming and business practices, so we ask our members to return our bins and help us minimize the environmental impact of our operations.
What are my payment options?
HelloHarvest accepts payment by Visa, Mastercard, Discover, American Express, Cash or Check. You may order and pay online, or call us to setup service and payment.
1. Pay Online
Via the Try It Out link you may order online and pay by Visa, Mastercard, Discover or American Express. HelloHarvest protects your billing information by using the secured vendor FoxyCart. Please note you do NOT have to create a FoxyCart account to pay by credit card.
2. Pay by Phone
Call us at (805) 883-6124 to setup your order and payment options.
Is there a delivery charge?
No. All prices include delivery service.
What if there is a problem with my delivery?
HelloHarvest is on a mission to provide our members with the highest quality food and service. Please let us know if you are not 100% satisfied and we’ll do what it takes to make you happy.
What is the HelloHarvest mission?
To make it easier to eat well. HelloHarvest simplifies the path from farm to table by delivering locally grown, high-quality, and sustainably-farmed food to communities in the shortest amount of time possible. HelloHarvest customers enjoy regular delivery of fresh and seasonal foods from sources they can read about, understand and celebrate.
To increase market opportunities for local and sustainable farmers. HelloHarvest is a platform to help local and sustainable growers get thier products into the hands of the local community. If you are a grower or artisan and are intereseted in working with HelloHarvest, please Contact Us.
Change through consumer choice. HelloHarvest is committed to modern and sustainable business and agricultural practices, and these operating principles speak succinctly to our membership, a growing number of consumers who want to eat better and who include sustainability considerations when choosing how and with whom to spend their dollars. For example, HelloHarvest is a member if 1% For The Planet, a non-profit collection of businesses that donate one percent of all sales to environmental groups. Vote with your food dollars!
How can I further support HH as a customer?
- Start a HH Drop Spot for your neighborhood, business or community
- Provide us feedback… we are truly relying upon input from our members to help us evolve the best possible service.
- Refer a friend…people LOVE our Tell-A-Friend program!
- Give an HH Bin as a gift
What is your cancellation policy?
You can change, postpone or cancel your service at anytime. You must let us know before the Sunday 1pm deadline for each week’s delivery. Please call us at (805) 883-6124 or Contact Us.